Your right to train refunds and compensation as rail strikes cause chaos

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Train passengers may face more trouble this week as thousands of train workers go on strike over jobs and wages, bringing the national network to a halt.

But if you need to travel by train, you may be able to claim compensation – here’s what you need to know.

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Passengers queue up earlier this month before the strikecredit: getty

Industrial action will start from tomorrow and will continue on Thursday (June 23) and Saturday (June 25).

This week also it is expected to wreak havoc even on non-strike days.

This is a major setback for commuters and those traveling for leisure – especially for thousands of people. Going to Glastonbury For their annual music festival this weekend.

And it’s the latest hit for British travelers after weeks of flight cancellations and delays – today EasyJet confirms plans to cut more flights To help manage “operational problems”.

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People are being advised not to travel on railways during the strike where possible – but if you depend on trains or have already bought tickets, here’s how you can claim compensation .

Can you get refund for tickets affected by rail strike?

If you have purchased a train ticket in advance and it is affected by the strikes, you will be able to claim at least some of your money back.

National Rail said this applies to trips that have been cancelled, rescheduled or delayed.

The process varies depending on the train operator, but generally you will need to contact the company, providing a picture of your ticket and details of the train you were on.

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This is part of what’s called “delayed repayment”.

This scheme will give pay-out to the customers if their train is late by a certain time.

How much you get depends on the train operator, the type of ticket and how long the delay is.

Information must be provided for each individual delay.

Can rail season ticket holders get compensation?

transport secretary Grant Shapps Season ticket holders have been assured of compensation.

He said the government would “ensure that season ticket holders would be able to claim full compensation during the days of the strike”.

He said future course of action is planned to bring a “range of options” including the use of agency staff to respond.

Season ticket holders should be able to claim 100% of the normal compensation if they decide not to travel on any day of the strike, even if their train is not cancelled.

This will not apply on non-strike days, however, services will still be affected by industrial action.

Will I be able to travel on another service?

Advance tickets can be accepted on various trains and routes during the strike.

But again, it will depend on the individual operators.

Passengers are advised to contact train companies directly for further details.

You can contact your train firm by phone, email or social media.

How can I check if my train has been cancelled?

The National Rail Journey Planner is the best way to check if your journey has been affected by the strike – available on its website and app.

Individual train companies also have their own apps and websites with details of timetable changes, and many are putting up the information on social media.

Elsewhere, we’ve seen whether your the employer must pay you If you cannot go to work due to strike.

And we’re right. got more information about When Rail Strikes Begin and EndAnd which lines will be affected.

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