Now TV customers are being warned to check their bills at the earliest as customers have found a hidden charge.
Boost allows customers to watch programs HD Without ads on many different devices.
Unsuspecting consumers have complained after realizing that they were subscribing to add-ons when they checked their transaction history, MoneySavingExpect.com Report.
Confused Now TV Users Are Taking social media To ask why they are being charged extra.
One person said: “Why am I being charged £5 for Now TV ‘Boost’?”
Another wrote: “Hello, I just noticed I’m being billed for something called ‘boost’ on top of my Now TV subscription.
“I’m not sure what Boost is and I can’t remember subscribing to it.”
Someone else said: “Just saw the fee @Now he TV Boost on my bank account.
“I’ve actively avoided signing up for this additional fee that you basically just get for signing up for Now without me knowing about it.”
A Now TV spokesperson said: “We know that our members value the option to stream our content in HD and on multiple devices simultaneously.
“Therefore, at checkout, we wanted to provide this functionality to all members through our Boost membership as quickly and easily as possible.”
Sun has contacted Now TV for additional comment.
How to Avoid the Annual £60 Boost Fee
If unnoticed, the additional fee can add £60 per year to your bill.
In the initial stages of signing up for Now TV, customers need to deselect the ‘Boost’ service.
If you do not uncheck the box, Boost is automatically added to your account for an additional £5 per month.
If you do not remove yourself from actively subscribing, the cost will be added to the package you are signing up for.
If you are already an account holder and think you may have signed up in error, log in to your account online.
Find “Subscriptions & Vouchers” in the drop down menu and look for Boost.
If it is listed, you will need to click “Unsubscribe”.
You can use the service until the next bill is due, at which point it will be deactivated.
Customers who feel that they have suffered a loss due to this service should file a complaint.