Millions on benefits overpaying by £250 a year on broadband – are you eligible for little known cheap deals?


One consumer group has said that millions of people are paying an average of £250 more per year for their broadband.

low-income people, such as recipients universal creditAre able to receive special social fees which could mean they can save hundreds of pounds against more expensive offers.


Many companies give people cheap deals on profit but it seems that very little is known about them

Although it appears these cheap deals are not widely known after consumer champions? Did your research.

Which one? checked Facebook, Twitter And instagram The entire month of May accounted for seven broadband providers, but found that only one provider mentioned social tariffs in posts during that period.

It said its own research has found that customers who are eligible for a social fee can save an average of £250 per year by switching to the cheapest social tariff.

a number of Broadband operators offer social tariff discountsbut the regulator Ofcom has previously noted that the majority of people eligible for such deals did not sign up.

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In February, it said that out of an estimated 4.2 million eligible households, only 55,000 were signed up for the discounted deals.

The regulator called on providers to do more to promote social charges, clarify information about them, and make the sign-up process as easy as possible.

“It is unacceptable that broadband Providers are doing little to make customers aware of social charges – meaning millions of families struggling to meet their needs could be missing out on savings of hundreds of pounds,” Rocio Concha, director of policy and advocacy, said.

“during the cost of living crisis, broadband providers must support the most financially vulnerable by explicitly promoting discounted deals and making it easier for eligible customers to switch to social tariffs.”

It comes after Virgin Media raise customer bills £56 on average while Sky subscribers have seen Bill £43. rise to,

Which cheap broadband deals are available?


bt Last summer, Home Essentials launched a tariff costing £15 per month for broadband and phones to help benefit recipients.

It offers eligible customers an average download speed of 36 Mbps and 700 minutes of calls – saving £240 per year compared to the equivalent package.


sky Sky is offering a £20 per month deal called Broadband Basics and will be available to existing Sky customers who are receiving Universal Credit or pension credit.

The new tariff will offer 36M/bs broadband for 18 months, and usually costs £25 a month – so you can save £90 in that time.

If you need to cancel the contract at any time, you will not be charged for leaving.

The same deal is available if you have Now TV, which is part of Sky.

Broadband now typically costs £25 a month, so you can save £5 a month, or £60 a year if you’re on Universal Credit or Pension Credit.

Broadband now typically costs £25 a month, so you can save £5 a month, or £60 a year if you’re on Universal Credit or Pension Credit.

Now TV’s broadband deal is a monthly payment, and you’ll need to give at least 31 days’ notice if you want to quit, but there’s no termination fee.

Both tariffs require you to demonstrate that you are receiving these benefits.


vodafone Extended eligibility for your social tariff For Voxi customers in April this year.

Voxy, Joe. is part of vodafoneis offering its half-million customers unlimited 5G data, calls and texts for up to £10 a month for six months if they’re sure benefits.

You usually pay £35 for these SIM-only services at full cost, which means you can save £25 per month – or £150 for a full six months.

Anyone receiving the Voxi for Now tariff will not need to sign up for a contract, and they can pause or cancel the plan at any time.

There is also no credit check and you must show proof of receiving benefits when signing up.

Virgin Media

Virgin Media offers a broadband only package with average speeds of 15Mbps for £15 per month.

It promises that there will be no price increases as long as customers remain eligible.

The eligibility criteria are more stringent and require customers to have a designated receipt of Universal Credit – no other benefits mentioned.

community fiber

Community Fiber is another discounted package on the market for £10 per month, but it will only come with 10 Mbps speed.

It is also available for London customers only.

The package comes with a one-year contract, although after one year customers can choose to continue the service at the same cost, upgrade to a standard tariff or cancel the service.

London-based G.Network has full fiber broadband tariffs for the city’s low-income households.

For £15 per month, customers will receive 50 Mbps download speed and 15 Mbps upload on a one-year contract.


HyperOptic launched its social tariff last year, offering discounted rates on its 50 Mbps and 150 Mbps monthly rolling packages.

Its 50Mbps broadband-only service costs £15 per month, which is less than £22. To include phone service in the package, eligible customers will have to spend £18 per month, up from £25 originally.

There will be no charge for installation and the package will come with a free router.


KCOM’s Full Fiber Flex costs £19.99 per month and comes with download speeds of 30 Mbps.

This also includes 20 local calls and 60 minutes of calls to numbers 0845 and 0870.

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In order not to be eligible for the social fee, we explain A Simple Check That Can Save £200 a Year on your internet bills.

Plus, here’s how you can Switch broadband mid-contract at no charge as providers.

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