Martin Lewis’ MoneySavingExpert explains what you should do if you are chased by British Gas and Eon for energy bills.
Many homes are incurring huge costs, so they don’t need the headache of overcharging.
Bills Around £700. shot by Last month when the price limit was raised to £1,971 per year.
However, this is not the end of the financial strain, as regulator Offgame has warned. Bills could reach £2,800 in October With this, adding another £800 to households’ expenses.
But while the allegations have wiped out bill payers’ bank accounts from their hard earned money, hundreds are still being asked to settle their “unpaid” dues.
Money-saving team revealed That many people say they have been falsely sent letters by a debt collector on behalf of energy firms including British Gas and E.On.
but Martin And their band of experts explained that you shouldn’t dismiss the letters on the front door—even if you don’t have the cash.
“Don’t ignore the letters”, said the money mogul.
If They’re Real, Ignoring Them Could Affect You credit score,
to be of any kind outstanding debts This means that your score will drop, which in turn can affect your ability to take credit in the future.
The best way to avoid any financial fallout is to: pay what you owe and clear your name.
But if you don’t want to pay, you need to take a different route.
The MoneySavingExpert team explained, you should first contact the firm you are considering.
Debt recovery law firm BW Legal has sent letters on behalf of debt buyer PRAC Financial.
You can reach BW Legal on 0113 487 0430 or by emailing firstname.lastname@example.org.
But you’ll need to tamper with evidence when you make contact — including evidence that you lived on the property, if you held an account with an energy firm, or you were actually with someone else.
If you have this, proof from your energy firm that you are not in debt will also be helpful.
There is no guarantee that the case is closed.
If you’re still chasing for payment, you can take the complaints up a notch.
raise the issue with Energy Ombudsman,
It handles issues such as billing, installation and delays, loss of service, customer service and switching suppliers between customers and suppliers.
If you don’t get a response within eight weeks of making a complaint directly to the firm, or you don’t like the response they give you within that time frame, you can take a complaint to the Ombudsman.
Otherwise you can take your complaint here legal ombudsman Also – as long as the debt collection agency is regulated by a trade body.
It can order firms to fix things in case of poor service and pay compensation of up to £50,000.
GET HELP FOR ENERGY LOAN
If there is a justified reason for the letters coming from the main gate, you can get Help clear your energy debt.
For example, if you’re struggling to pay your bills, suppliers may offer you a grant.
British Gas has made a total investment of £6 billion To help clients with their own hardship grants.
They may be entitled to assistance if they have less than £1,000 in savings and between £250 and £750 on an open gas or electricity or duel fuel account.
But British Gas isn’t the only energy firm to offer this, so it’s always worth checking with your own supplier.
Families can also get help winter fuel paymentWhich gives people over 65 between £100 and £300 towards the cost of keeping their homes warm during the colder months.
Older people on pension credits or other benefits may be eligible for payments of up to £150 towards heating costs hot house discount planLater in the year as well.
And if you’re worried about paying bill, Falling behind or in debt, there are many organizations where you can get free advice, including:
domestic assistance scheme It also offers grants of up to £180 to people who are struggling to meet their needs.
Families can use the money to increase their energy payments or to increase the cost of food, and more.
We pay for your stories!
Do you have a story for The Sun Online Money team?