A grand-of-two mistakenly sent over £24,000 of his life savings to British Gas for his energy bill – then said they would not give him his money back for weeks.
The retiree, who admitted to himself that he “doesn’t mix well” with technology, had no idea what a big mistake he had made.
But the next day Toby couldn’t believe his eyes when thousands disappeared from his account.
He said: “When I looked at my account again and I thought, ‘S***, where did all that money go?’
“Then I went down through the accounts and saw the £24,443 I paid in one hit.
“It was just a silly mistake on my part, tapping it with my sausage fingers and double clicking, you know I didn’t even know what I did.”
Toby immediately called his son out of fear, who helped him contact his bank and then the gas provider.
But Patrick Wilson fought with British Gas Customer service for two weeks in a desperate fight to get his father’s money back.
He said he was escorted from pillar to post by various team members and even met with hours-long queues.
Last week, he claimed British Gas had promised him the money would be returned within 3-5 business days, yet there was no sign of Toby’s savings until The Sun Online intervened on Tuesday. .
Before the money came back into his account today, Grandpa was afraid that he would never see his savings again.
Speaking yesterday, he said: “I am very scared. This internet and I do not match well. It’s just giving me stress.
“It’s definitely in their account because I’ve got a bill here saying whatever it is, I’m in credit with 24K.
“Working on it, it will pay my gas bill for the next 10 or 11 years, which is pathetic.
“I can’t even be 10 or 11 years old here, because you just don’t know? So I’m definitely not going to leave it in the credits.
“I just want my money back. I seriously want my money back.”
Toby said: “I wake up in the middle of the night, because I can’t sleep. It’s constantly in the back of your mind.
“What a stupid mistake. Like I said, I don’t mix technology and never have. As far as I go, I have a mobile phone and that’s it.
How easy is it to make such a mistake?
“The biggest thing for me is, how easy is it to make a mistake like this?
“All that money is immediately gone from your account. immediately.
“It scares the hell out of me to be honest — thinking it could happen. It could happen to anyone.”
Son Patrick, Joe. lives in exmouthStrictly contacted British Gas for the past few weeks to solve Toby’s problem.
Since his father doesn’t drive or has much tech experience, Patrick took it upon himself to fight his father’s corner – even though it was incredibly stressful.
Patrick said he had no contact with the gas provider throughout the complaint process, until The Sun Online intervened.
Speaking on Tuesday he said: “I don’t have anything, I don’t have any email. They’ve got my email address, they’ve got my number, they’ve got my dad’s number. I don’t have any correspondence.” No, there is no call.
“I’m calling their customer services right now, I’m talking to a lot of different people.
“It’s disappointing, because apparently it’s my dad’s life savings. It was a mistake payment.”
“He’s sickly worried about it. He just wants it back. It’s basically affecting his mental health.
“I just don’t see why they’re not giving it back. A rocket scientist doesn’t have to figure out that there’s a £244.43 bill and they sent £24,000 in error – you can see it’s an accident.” Is.”
Patrick said he reassures his father on FaceTime every day: “Don’t worry Dad, we’ll get it back. I don’t care how long it takes, the money’s coming back to you.”
A British Gas spokesperson said: “We’re sorry for the delay in getting Mr Wilson’s refund back – due to the payment he made in error so large, it was flagged on our system for a few extra checks.
“We have now arranged for a refund as soon as possible and we will be in touch until Mr. Wilson confirms that he has received it.”
How to Claim Back Credit from Your Energy Supplier
If you pay your energy bills by direct debit, you may have an additional credit in your account. Here’s how to claim it back:
you can claim credit Leaving extra money in your account at any time but during the summer and autumn can help cover higher costs in the winter.
Contact your supplier to let them know how much you want a refund – their contact details will be on your bill or online account.
You will need to give them up-to-date meter readings.
A supplier may refuse to give you a refund but they must give you a good reason to do so – for example if you only have a small amount of credit that will be needed in the near future.