Households could MISS OUT on £150 council tax rebate due to loophole in application rule

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Inaccuracies in the application could leave thousands of households out of grants of up to £150.

Council tax There is a one-time payment to help the discount grow energy expenditure,

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Thousands of families in Oxford could miss out on £150 council tax exemptioncredits: PA

Families in England in council tax bands A to D began to receive £150 from their local council from April as part of the government Energy Bill Waiver Scheme,

You get one payment per family and you don’t have to pay the money back.

However, the scheme is beset with problems and some people who do not pay their council taxes by direct debit have struggled to get their £150.

In Oxford, councils have begun paying residents a rebate if they pay their council tax via direct debit.

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Nevertheless, residents who do not pay by direct debit are being asked to apply online using application page,

And the council said claims can only be made online and not over the phone, email or in writing.

This means residents without access to a computer or device with Internet access and who do not pay their council tax through direct debit will be stuck.

It is not yet clear whether the problem will affect people in other regions across the UK without online access.

A spokesman for Oxford City Council said it estimated there were about 17,000 eligible claimants for the energy rebate, who would need to be encouraged to go online to claim “in the first instance”.

He added that in some cases the support of family and friends may be an option.

“It would clearly be impossible to assist 17,000 people by telephone,” he said.

“We will review the situation after settling claims online, try to actively contact people and consider options for them to get their money.”

Resolver’s consumer expert Martin James said asking people to jump through additional hoops was “a sign of a really unfair and chaotic implementation” of the government’s energy bill waiver scheme.

He said: “It is worth noting that the government has surprised many councils with their plans for relaxation, which has led to a flood of council helplines, crashing of websites and confusion about whether to pay by direct debit. How will those who do not get cash.”

How do you apply for council tax exemption?

While each council operates the scheme in different ways, regardless of your area, you have to live in a household that falls under Bands A – D to be eligible to claim the exemption.

If you pay your council tax by direct debit, your local council will usually pay it to your bank account.

Payments began to be sent in April.

If you are eligible but do not pay your council tax by direct debit, your local council should contact you about how to claim your exemption.

If you are not sure which council you fall under, you can check by using Government locator.

You can also see which council tax band your property is in government website,

You will need to check with your local council how and when you will receive payment.

It’s worth checking in with older family or friends to see if they need help getting it done.

A government spokesman said last month most councils began paying out rebates to eligible residents.

but there were some councils plagued by technical problems That is, there was a delay in payment.

Harrow Council canceled its launch date, which was scheduled to be 13 May, claiming it was due to a “technical error”.

And residents of St Helens, Merseyside also faced delays as the council pushed back the launch date several times due to technological upgrades.

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Meanwhile, thousands of homes in North Lincolnshire were told they had to pay their £150 payment after an error.

And in Leeds, even with a June 24 deadline, the council’s latest figures show that nearly two-thirds of Leeds’ 120,000 non-direct debit households have yet to apply for exemptions.

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