Complaints checker tool tells you how to get your money problem sorted asap


Customers who want to resolve financial disputes can do so more easily with the help of the complaint checker tool.

The Financial Ombudsman Service was established by the Parliament in 2001 and addresses complaints between businesses and persons.


The Financial Ombudsman Service can help you settle a dispute between you and the businesscredit: getty

A Lokpal should be independent, independent and impartial.

The Financial Ombudsman Service specifically focuses on dealing with problems involving:

  • Bank accounts, payments and cards
  • Payment Protection Insurance (PPI)
  • house, car, travel and other types of insurance
  • Loans and other credit, such as car finance
  • loan of collection and repayment problem
  • mortgage
  • Financial advice, investment and pension

If you believe you can use the services of the Ombudsman, but are not sure whether your complaint will be pursued, You can use its tools.

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This tool takes you through several options related to your problem, including whether you will be able to make a complaint through the Ombudsman.

Some options include whether you are a customer of the business you are complaining about or whether you are making a complaint on behalf of someone else.

How does the service work?

The Lokpal was established as an “informal and free alternative to the courts”.

Typically, complaints are handled over the phone, by email or by post.

Unlike the court, you are not required to have a legal representative during the entire process.

Typically, both parties tell the Ombudsman what they remember about the specifics of the case and it can often be helpful if they can provide written evidence or paperwork.

Thereafter the Ombudsman will take a “fair and fair” decision on a case by case basis.

Consumers are not required to accept the decision and can withdraw from the process at any stage, although this must happen before the final decision is issued.

But beware, as you do, you are unlikely to be able to resume your grudge with them.

Typically, your case will be addressed by a “handler” who will review all paperwork and evidence provided by both parties.

They will then talk to both the parties and recommend how the complaint can be resolved.

If you do not agree with the suggestions suggested by the case handler, you can ask to refer it to the Ombudsman.

The Ombudsman will then go through all the details of your complaint and take a final decision.

Can I get compensation?

If you are financially lost as a consumer, a resolution may include compensation to bring you back to the state you were in prior to the issue.

And sometimes, financial businesses are asked to pay the cost and interest on top.

However, there is a limit to how much businesses can be asked to pay.

These depend on when the complaint was brought to the notice of the Ombudsman.

For more information you can visit Website of Financial Ombudsman Service,

The Ombudsman can also ask businesses to do two other things to fix things.

These include resolving the situation in a way that does not involve payment of money and paying you money in acknowledgment of the effect of the dispute.

How long does it take to resolve the dispute?

The service endeavors to respond to complaints within 90 days of receipt of the complete complaint file.

If you accept Handler’s recommendations, a case can be resolved in a matter of weeks.

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But if this cannot be done, the process will obviously take longer.

This is because an Ombudsman has to conduct a formal and detailed inquiry.


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